Shipping policy
Shipping Rates
- Free standard shipping on orders over €200
- €4.99 standard shipping fee on orders below €200
Shipping costs are calculated and displayed at checkout.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
Delivery Times
Estimated delivery times:
- Germany: 2–5 business days
- EU: 3–7 business days
- International: 5–12 business days
Delivery times are estimates and not guaranteed.
Shipping Carriers
We work with selected shipping carriers depending on destination and availability.
Tracking information will be provided once your order has been shipped.
International Shipping
We ship internationally.
Please note:
- Customers are responsible for any customs duties, taxes, or import fees
- These charges are not included in the product or shipping price
Delays
We are not responsible for delays caused by:
- shipping carriers
- customs clearance
- external factors beyond our control
Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us at:
service@eiirastudio.com
Include:
- your order number
- relevant details or photos (if applicable)
We will assess the case and provide a suitable solution.
Incorrect Address
Please ensure your shipping address is correct.
We are not responsible for orders delivered to incorrect or incomplete addresses provided at checkout.